How Do I Know When My Delivery Will Arrive?Updated 3 days ago

For all standard deliveries, once your item has been shipped out to the courier, we'll send you a detailed email outlining which courier was used, as well as the tracking number.

You can simply click on the "Track Order" button to see the status.

For Australia Post, we advise to track the order online and it will advise you throughout the stages of delivery. Please note that status of the tracking may take 24-48hrs after receiving the tracking details as the item/s may still need to be scanned into the courier's warehouse. For any Bulky item couriers, they will most likely provide you with a call prior to delivery to schedule in a delivery day. Big and Bulky items will require assistance in unloading.

For all express deliveries, you will receive a booking link to schedule your delivery date and time.

For Melbourne Metro, the express delivery service can be booked in so that the courier departs our Melbourne DC at the earliest of 9:00am, or latest from 3:30pm. This means deliveries booked at 3:30pm can extend up to 7:30pm with the 6-hour window.

*The 6-hour window is indicative only. Not guaranteed. Delays outside our control can occur.

For Sydney Metro, the earliest that our courier departs the Sydney DC is the earliest of 9:00am, or at the latest from 12:00pm.