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Collection FAQ

Can I pick up my purchase?

Our website offers delivery or pick-up. Pick-up is offered if our nearest store has available stock. You can check stock availability by entering your postcode on the "DELIVERY COST / CLICK & COLLECT" box. If there is no stocks available at your near

Will This Fit in My Vehicle?

99% of our products will have packaging dimensions listed on each product page. For big and bulky items, the general rule of thumb is:  Treadmills will not fit in most sedans, and will require a SUV, Van, Wagon or a Large Tray Ute.  Spin bikes, exerc

What do I need to bring to collect my order?

To collect your order you will need:. - Proof of purchase: can be physical or digital copy of receipt. - Proof of ID. If someone else is collecting on your behalf, please ensure you have filled in the 3rd party authorisation form on the pick up booki

Can Someone Else Collect My Order?

Our Distribution Centers are busy locations with frequent courier and customer pickups. If you’re arranging for a third party or courier service to collect your order, please complete the Third-Party Pick-up Authorisation form and return it to us via

Can Someone Help Me Put It in My Car?

Our friendly warehouse team is happy to assist with loading your order. However, please note that we cannot remove items from their packaging. To avoid any issues, ensure you measure your vehicle and confirm it can accommodate the packaged dimensions

I am arranging a courier to collect on my behalf. What do I need to do?

Before your courier arrives, please ensure the Third-Party Pick-up Authorisation form is completed and submitted. Let us know in advance if your courier requires any labels to be affixed to the boxes—these are typically supplied by the courier. Also,