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If your order hasn’t been shipped yet, contact us as soon as possible to request a cancellation. Once the order is dispatched, we can no longer cancel it but return options may be available.

How Do I Cancel My Online Order?

Orders & Processing

Which cardio equipment are low impact on joints?

Can I keep my fitness equipment undercover outdoors?/ Does your fitness equipment require to be used indoors only?

How do you lay the rubber gym floor mats?/ What do you use to glue the mats to ground?

Can your gym mats be used outdoors?

General FAQ

Is maintenance required for my treadmill?

Is running on a treadmill as effective as running outside?

What is the difference between a normal treadmill and a curved FreeRun treadmill?

Which treadmill is suitable for me?

Are treadmills easy to install?

Which treadmill cover is right for my treadmill?

Why are some treadmill higher at the front of the walking deck when it is on 0 incline?

Treadmills FAQ

Which spin bike is suitable for me?

What is the difference between Spin bikes, Upright bikes and Recumbent bikes?

What is the difference with spin bikes with front flywheel vs the rear flywheel?

Do you have a bike that can generate resistance from pedalling backwards?

What are the benefits of the air bikes?

How do I check if the bike seat distance to pedals is suited for my height?

What kind of maintenance is required for upright/spin/recumbent bikes?

Exercise Bike FAQ

What is the difference between having a front or rear flywheel for cross trainer?

What kind of maintenance is required for cross trainers?

How does the hybrid cross trainers work?

How much assembly is required for the cross trainers?

Cross Trainer FAQ

Product Information

Can I pick up my purchase?

Will This Fit in My Vehicle?

What do I need to bring to collect my order?

Can Someone Else Collect My Order?

Can Someone Help Me Put It in My Car?

I am arranging a courier to collect on my behalf. What do I need to do?

Collection FAQ

How Much Is Delivery?

Why Is Express Delivery the same price as Standard Delivery?

How Do I Know When My Delivery Will Arrive?

What If No One Is Home to Accept?

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Delivery & Tracking

Delivery & Collection

Return & Refunds

What Payment Methods do You Accept for Online Orders?

Do You Accept Zip?

Do You Accept PayPal?

Can I Use Multiple Payment Methods for One Order?

When will I be charged for my order?

Why was my payment declined?

Payments

Assembly & Services

Warranty & Repairs

How Can I Contact ActiveGo?

Do You Do Occasional Promotions or Discounts?

What is ElitePass?

What is Kinomap?

What is Zwift?

What is Fitlink?

What Is Your Affiliate Program and How Do I Join It?

Info & Updates

How Do I Create an Account?

I Forgot My Password

How Can I Update My Account Details?

How Do I View My Order History?

Is My Account Information Secure?

How Do I Unsubscribe from Promotional Emails?

My Account

Placing an Order

Live Chat with Us

How Do Pre-Orders Work?

Can I Change or Update My Address on a Delivery Order?

Can I Cancel my Click & Collect Order?

What Happens if the Item I Ordered is Out of Stock?

I Am Having Trouble Placing My Order

How Do I Cancel My Online Order?Updated a day ago