Orders & Processing

Placing an Order

You can place an order online anytime through our website. Simply add items to your cart and proceed to checkout to complete your purchase.

Live Chat with Us

If you need help with anything while browsing, you can use our live chat feature on the website for real-time assistance from an ActiveGo team member.

How Do Pre-Orders Work?

Pre-orders reserve your item before it’s available. Your payment will be processed at checkout, and the item will ship as soon as it’s in stock. Estimated shipping dates are provided on the product page. If there’s an unexpected delay in shipping dat

How Do I Cancel My Online Order?

If your order hasn’t been shipped yet, contact us as soon as possible to request a cancellation. Once the order is dispatched, we can no longer cancel it but return options may be available.

Can I Change or Update My Address on a Delivery Order?

If the order has been shipped out, we can no longer alter the address or make any changes to your order. While in the hands of the courier, changing addresses will incur a redirection fee, as our couriers will need to re-label and alter their system

Can I Cancel my Click & Collect Order?

Click & Collect orders can be cancelled before pickup. Please contact our customer support team to process your cancellation.

What Happens if the Item I Ordered is Out of Stock?

If you’ve ordered an item that has gone out of stock, our team will contact you directly via email or phone to see if you would like to change to a similar item, wait for upcoming stocks or refund the out-of-stock item. Items marked as having “Low St

I Am Having Trouble Placing My Order

Our team can assist in putting in the order for you. Feel free to reach out to us on our hotline (1300 169 600), Chat or email ([email protected]).