If your product is faulty or damaged, please email [email protected] with your order details, a description of the issue and clear photos/videos to help our team assess the problem. Note: our mail will accept files no larger than 10mb. We recommen
The warranty covers manufacturing faults and defects that appear straight out of the box. ActiveGo may provide replacement parts, repairs or full replacements depending on the situation and pending approval. For repairs, there is a call out fee for
Yes, we recommend keeping the original packaging in case the product needs to be returned for service. ActiveGo is not liable for damage during transit due to poor packaging.
Depending on the issue, we may organise a courier pickup or provide a pre-paid return label (e.g., via Australia Post). You may need to drop the product off at a local depot or post office, depending on size and carrier. If you’re near one of our wa
Warranty exclusions include:
You must provide proof of purchase (invoice or paid order confirmation) and photos or videos of the issue to help our Technical Support team evaluate your warranty claim.
Yes. While warranty covers parts replacement, it does not include call-out fees. Labour or on-site services may incur additional costs and may not be available in all regions.
Depending on availability and the nature of the fault, ActiveGo may provide refurbished parts or a replacement product from our current range, which may differ slightly in size or specs from the original.
If your issue arises after the warranty period or falls under exclusions, repairs and parts may still be available, but charges will apply.
Warranty only applies if you’ve purchased directly from ActiveGo, and if you are the original purchaser. Warranty is not transferable past the point of purchase.